✦ Support Policy
Refund & Cancellation
Poonam Mehendi Care & Support — please read the steps carefully to avoid delays in approval.
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Refund Timeline
All eligible refunds will be credited to the customer's original payment method within 5 to 7 working days after approval.
1
Order Cancellations
You can cancel your order within 12 hours of purchase or before it is dispatched (whichever is earlier). Once a tracking ID is generated, cancellations are no longer possible.
2
Eligibility for Refund / Replacement
Since mehendi products are perishable and for personal use, we only offer refunds or replacements under the following conditions:
- The product received is physically damaged.
- The product is expired or has a manufacturing defect.
- The wrong item was shipped to you.
3
Mandatory Proof (Unboxing Video)
To claim a refund for damaged or missing items, customers must provide a clear, unedited unboxing video. This video should start from the sealed package and show the damage clearly. Without this video, claims cannot be processed.
4
Non-Refundable Items
We do not accept returns or offer refunds for:
- Items that have been opened or used.
- Freshly made mehendi cones (due to limited shelf life).
- Products purchased during "Clearance Sales" or "Special Eid Offers."
5
How to Initiate a Refund
Please email your request along with the order ID and the unboxing video to:
Support Email
support@poonammehendi.com